ONLINE PURCHASES Return Policy
If you regret your purchase, you can return the item(s) to us within 10 days of receipt in the original condition (with hangtags etc).
All returned items must be in their original condition with all hangtags and labels attached. Final Sale items will not be accepted for return or exchange.
Shipping fees are non-refundable.
How to return an item
- Request a return authorization via e-mail at: firstname.lastname@example.org
- Once you receive email confirmation of your return authorization, please follow the instructions below to make your return.
- Place item and return form in the return parcel (you can re-use the parcel/bag that we sent you).
- Drop off your parcel at any Canada Post counter.
- We recommend that you use a postal service that insures you for the value of the goods and please also save the tracking number. The goods are your responsibility until they reach our warehouse.
- We will do our utmost to process your return within 10 working days.
- As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the credit card used to place the original order.
- Please allow up to 30 days for the money to appear on your credit card statement.
- Return with Original Receipt
- If you are not completely satisfied with your unworn and unwashed merchandise, you can return your item or items for a complete return or exchange within 10 days of your purchase.
- Refunds will be issued with the original method of payment used in the initial purchase.
- Return without Original Receipt
- Rebel Yet Loyal requires the original receipt for all refunds and exchanges. Without a receipt, we will not be able to issue a refund or exchange.
SHIPPING AND TAXES
- The Company will ship the Product(s) ordered by you according to the delivery method you have chosen and to the address indicated in the Order Confirmation. Delivery times provided by the Company are estimates only. The Company shall not be responsible for any damages or costs resulting from any delays in delivery.
- Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal, state and provincial sales taxes. Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable. Canadian customers are responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the order.